Privacy Policy

Last Updated: March 2026

Puff n' Go ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (puffngo.co) or use the Puff Pass loyalty program.

1. Age Restriction

Our website and physical retail location are strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will securely delete it immediately.

2. Information We Collect

Personal Information: When you sign up for the Puff Pass, we may collect your name, phone number, and email address.
Transaction Data: Purchases made in-store tied to your Member ID are recorded via our Point of Sale (POS) system to calculate loyalty points and track reservations.
Usage Data: We use analytics tools (such as Google Analytics and Meta Pixels) to collect non-identifiable information about how users interact with our website to improve our marketing and user experience.

3. How We Use Your Information

To manage your Puff Pass account and allocate loyalty points.
To facilitate our 2-hour online inventory reservation system.
To send SMS or email notifications regarding exclusive drops, restocks, or promotions (only if you have opted in).
To comply with state and federal legal obligations.

4. Data Sharing

We do not sell your personal information to third parties. We only share data with trusted service providers necessary to run our business, such as our POS software provider and secure SMS marketing gateways. These third parties are legally obligated to keep your data confidential.

5. Your Choices & Opt-Out

You may opt out of receiving SMS or email marketing communications at any time by replying "STOP" to any text message or clicking the "Unsubscribe" link in our emails. To request the deletion of your Puff Pass loyalty account, please speak with a manager in-store.

6. Contact Us

If you have any questions about this Privacy Policy, please visit us in-store at 56044 M-51 S, Dowagiac, MI 49047, or call us at (269) 999-PUFF (7833).